Köstler, Anja
Mediation
Innenteil zweifarbig.2010. 100 Seiten. 2 Abb. 2 Tab.
UTB-Profile (978-3-8252-3369-3) kt
€ [D] 12,90 / € [A] 13,30 / SFr 19,90
Foreign Rights
Anja Köstler
to be published approx. January 2010
appprox. 112 pp., approx. 3 illustrations, approx. 2 tables, inside pages two-coloured
approx € 12.90
UTB-profile (978-3-8252-3369-3) pb
Compact introduction: professional conflict solving
The author
Certified social pedagogue Anja Köstler, mediator and trainer at the Federal Association of Mediators (BM), Munich.
Mediation
(Meditation)
to be published approx. January 2010
appprox. 112 pp., approx. 3 illustrations, approx. 2 tables, inside pages two-coloured
approx € 12.90
UTB-profile (978-3-8252-3369-3) pb
Compact introduction: professional conflict solving
What shall we do when conflicts escalate? Mediation is often put forward as a professional method of solving conflicts. This book introduces the reader into concepts and theories of mediation and provides an insight into mediator’s working methods. The individual phases and tools of mediation are explained by looking at case studies from psychosocial consulting, conflicts between neighbours, teams within companies and organisations and others.
The author
Certified social pedagogue Anja Köstler, mediator and trainer at the Federal Association of Mediators (BM), Munich.